Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we do not accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or doesn't meet our quality standards, please reach out within 7 days of delivery for a full refund or replacement.
Inspect Your Delivery
Examine your Wildgrain box upon arrival to ensure all frozen items are intact and the dry ice has performed its job.
Document Issues
If there are any concerns regarding quality or shipping damage, take a clear photo of the product and the shipping label.
Contact Support
Email our Member Experience team at [email protected] with your order number and any photos within 7 days of receipt.
Resolution Process
Our team will review your request and process a refund to your original payment method or ship a replacement box immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing